The telecommunications sector, which is very important for the economy of our country, is one of the most highly regarded sector in the world. Our telecommunications technology sector has a large market, and market growth is still on the rise. Operators in the telecommunications sector make this investment with a strong capital, knowledge and trained staff, but it is the service sector and the most important aspect for the service sector is customer satisfaction. All businesses pay close attention to the general principles of quality management to meet customer requirements and build customer loyalty.